Customer Service Essay - 2359 Words

Customer Service Customer Service is the employees of an organization giving customers what they want. They need to provide the right products and the right service to all the customers and potential customers. The organization and its individuals provide products and services to meet the expectations of its customers. Customer Service applies to all types of customers, these include; individuals, groups, people from different cultures and people with specific needs. Customer service is important to the organization for the following reasons: Effective customer service promotes: Ã…Â ¸ Customer Satisfaction Ã…Â ¸ Job satisfaction of staff Ã…Â ¸ Repeat Business Ã…Â ¸Ã¢â‚¬ ¦show more content†¦There are twenty-two Hollywood Bowls situated around the UK, stretching from Glasgow in Scotland to Taunton in the far south. Teesside Parks Hollywood Bowl is in the top three of most visited throughout the UK, there are many reasons for this such as, Hollywood Bowl is the only Bowling Centre in the area, and most of there customers are within a twenty minute radius, this covers Redcar and Cleveland, County Durham, the North York Moors and much more. When we were at Hollywood Bowl all the staff were very helpful, right from the people who greeted us at the door to the staff who attended to our needs at the bowling lanes. --------------------------------------------------------------------- All the staff have a lot of contact with the customers, such as on the day we were at Hollywood Bowl, there was a big school party that were playing bowling blind folded for the RNIB blind awareness week. The staff were taking food and drink orders from all of the children and helped them with any problems that they came across. At the start of their bowling one member of the management staff explained the rules over the microphone to all of the children, many of the management staff wereShow MoreRelatedCustomer Service2488 Words   |  10 PagesCustomer Service Research Paper Before I get into further analysis of my own personal experience, I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent, smaller businessesRead MoreCustomer Service2541 Words   |  11 Pagesï » ¿Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. 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